Privacy
Effective October 30, 2026 · Applies to Zymbio CRM (crm.zymbiotech.com) · Español
Who is responsible
Zymbio CRM is a product of Zymbiotech, the trade name of Erika Herrmann Carrasco (Mexico). Contact: core@zymbiotech.com.
Who it is for
Companies use it to follow up on their sales prospects. The client company decides who is added; we process that data on its behalf and only to provide the service.
What we store
- Each user (salesperson or manager): name, work email and team. Sign-in is a link sent by email that is valid for 20 minutes; there are no passwords.
- Each prospect: name, company, industry, email, WhatsApp number and, if given, website; plus the notes the salesperson writes.
- Activity: what happened and when (email sent or received, meeting scheduled, proposal sent), not the content. From a received message we keep an excerpt of at most 280 characters so the system knows the prospect's stage and the salesperson can see why.
- Proposals: description, terms, price, discount and version. The email text that goes with a proposal is kept only while it awaits approval and is deleted when it is sent or rejected.
When a company connects its WhatsApp Business account, the CRM receives, through Meta's official platform, notifications of messages to and from its prospects. The same rule as email applies: we keep what happened and when, and from a received message only an excerpt of at most 280 characters. Messages the CRM sends on the salesperson's behalf go through the WhatsApp Business API. We do not use this data for advertising, we do not sell it and we do not share it outside the service.
Who else processes it
- Cloudflare: hosts the CRM, its database and email delivery.
- Workers AI (Cloudflare): turns a salesperson's dictated audio into text (the audio is not stored) and, in test mode, reads the 280-character excerpt to compare its decision with the system's; it decides nothing.
- Meta: carries the WhatsApp messages of companies that connect it.
How long
For as long as the client company keeps its account. When it ends, we delete the data within 30 days, unless the company first asks for a copy.
Deleting your data
If you are a prospect of a company that uses the CRM, or a user, write to core@zymbiotech.com from your email and tell us what you want to see, correct or delete. We answer within 10 business days and notify the company that added you.
Cookies
Only one, to keep you signed in. No advertising or tracking.